Privacy Policy

We collect information from Users (subscribers) and Creators (coaches, trainers, athletes) in order to provide the Services.

A. Account Information

• Name, email address, and username
• Date of birth (used for age verification and COPPA compliance)
• Profile photo
• Payment information (processed via Stripe, Apple, or Google - Routine does not store full card numbers)
• Account preferences and settings

B. Content You Provide

• Uploaded videos, photos, and posts
• Messages sent through the platform
• Creator bios, credentials, and stated qualifications

C. Usage Data

• IP address, device type, and operating system
• App usage patterns, feature interactions, and session logs
• Crash reports and diagnostic data

D. Cookies and Tracking Technologies

We use cookies, local storage, and analytics tools to maintain sessions, understand usage patterns, and improve the Services. Users may manage cookie preferences through their browser or device settings, or through our Cookie Preferences page.

E. Creator Earnings Data

• Bank account or payout information (collected for Creator payouts via Stripe)
• Tax information including W-9 or equivalent forms
• Earnings history and transaction records

We use collected information to:

• Provide, maintain, and improve the Services
• Process payments and manage subscriptions
• Deliver content and personalized features
• Process Creator payouts and maintain earnings records
• Send account updates, legal notices, and - with your consent - marketing communications
• Monitor for fraud, abuse, and violations of our Terms of Service
• Enforce our Community Standards and Minor Safety policies
• Comply with legal obligations including COPPA, DMCA, and court orders
• Generate anonymized, aggregated analytics for product improvement

Routine does not sell your personal information. We may share information with:

• Service providers: Stripe, Apple, Google, AWS, and analytics tools used to operate the Services
• Payment and payout processors: for subscription billing and Creator earnings
• Legal compliance: in response to lawful requests from law enforcement, subpoenas, court orders, or regulatory requirements
• Safety disclosures: where necessary to protect the safety of minors or prevent harm
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
• Creators: limited information necessary for content interaction, such as subscription status or platform messages

We may share anonymized and aggregated data - which cannot reasonably identify you - for analytics, research, or product development purposes.

We retain personal information for as long as your account is active or as needed to provide the Services, resolve disputes, enforce our Terms, or comply with legal obligations.

Messages and content may be retained beyond account closure for safety, moderation, and legal compliance purposes, consistent with Section 9 of these Terms.

You may request deletion of your personal information by visiting account settings or contacting support. We will respond to verified deletion requests within 45 days. Where an extension is necessary, we will notify you within the initial 45-day period and complete the request within 90 days total, in compliance with applicable law.

Some information may be retained after deletion requests where required by law, regulation, or legitimate business necessity (such as fraud records or tax documentation).

Routine implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Access to personal information is limited to authorized personnel with a legitimate need. No system is completely secure, and we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will delete it promptly.

Users between 13 and 17 may use the Services with verified parental or legal guardian consent. Parents and guardians may contact us to review, correct, or delete their child's account information.

Claims related to COPPA or other federal statutes governing the privacy of minors are not subject to any contractual limitation period under our Terms of Service.

Messages sent through the platform are intended for sports-related communication. Routine may retain messages as necessary for safety, legal compliance, and enforcement of our Terms.

Routine reserves the right - but not the obligation - to monitor communications where there is a reasonable basis to believe a safety, legal, or policy concern exists. Users consent to this limited monitoring by using the messaging features of the Services.

Routine may disclose message content to law enforcement where required by law or where necessary to prevent imminent harm, particularly involving minors.

Exploitative or harmful conduct involving minors is strictly prohibited and will result in immediate account suspension and referral to appropriate authorities.

User subscription payments are processed by Stripe, Apple, or Google. Routine does not store full credit or debit card numbers.

Creator payout information, including bank account details and tax documentation, is collected and stored securely for the purpose of processing earnings. This information is shared only with our payment processors and as required by law (such as IRS reporting obligations).

Payment processors operate under their own privacy policies and security standards.

Creators retain ownership of their content. Routine's license to use Creator content is limited to hosting, storing, reproducing, transmitting, and displaying content solely for the purpose of operating and providing the Services, as described in Section 11 of the Terms of Service.

Routine will not use Creator content in external advertising, paid marketing campaigns, or promotional materials without the Creator's separate written consent.

Routine may use anonymized and aggregated data derived from platform usage to improve features, train internal models, and generate product analytics. This data does not identify individual users.

No user or Creator owns analytics outputs generated by the platform. Routine does not use identifiable personal information to train AI models without separate disclosure and consent.

All Users

• Access and Correction: View or update your account information through account settings
• Deletion: Request deletion of your account and personal data (subject to legal retention obligations)
• Marketing Opt-Out: Unsubscribe from marketing communications via account settings or the unsubscribe link in any email
• Data Portability: Request a copy of your personal information in a portable format
• Cookie Preferences: Manage non-essential cookies through your browser, device settings, or our Cookie Preferences page

California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and California Privacy Rights Act:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of personal information we hold about you
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Routine does not sell personal information and does not share it for cross-context behavioral advertising
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your California rights, contact us at info@routine-sports.com. We will respond to verified requests within 45 days.

The Services may integrate with third-party analytics, payment, or content platforms. Routine is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party services you interact with through the platform.

Third-party providers used by Routine include, but may not be limited to: Stripe, Apple, Google, and AWS. Each operates under its own privacy policy.

Routine may update this Privacy Policy to reflect changes in law, our data practices, or the Services. Material changes will be communicated via email or in-app notification at least 14 days before taking effect.

Users who do not accept material changes to this Privacy Policy may cancel their subscription within the 14-day notice period for a prorated refund calculated by unused days remaining in the billing period, consistent with our Terms of Service.

Continued use of the Services after the effective date of any update constitutes acceptance of the revised Privacy Policy.

For questions, concerns, or requests regarding this Privacy Policy, please contact:

routinesports, Inc.

2361 Towneview Court SE Atlanta, GA 30339

info@routine-sports.com

For DMCA-related matters, contact the designated DMCA Agent listed in our Terms of Service.